|Policies and Information
- AWBS License Agreement
- License Transfer Policy
AWBS Licenses are non transferable. Only licenses purchased from awbs.com or an AWBS Authorized Reseller are valid.
- License Move Policy
If you wish to move your license from one AWBS Authorized Reseller to another,
this qualifies as a License Move.
The license move requires approval of both the reseller you purchased
from and the AWBS staff. There will be a 20.00 license
move fee. Prior to the move, you must purchase a one year support contract
from the reseller you are moving the license TO.
- Refund Policy
We do not give refunds. If you want to see if you like AWBS before you buy, order a free trial first.
- Support Contract/Services
An active support contract will provide you with direct support
via our helpdesk and access to our download area in order to obtain
any upgrades/patches/utilities we may have available.
The helpdesk is to be utilized by all direct customers who have
an active support contract for assistance with any AWBS or other
product sold on our site, any billing issues, account support and
related questions. Clients are expected to have already checked
our manual, knowledgebase and forum for already documented information
and problems regarding AWBS installation, configuration, testing
and administration before opening a helpdesk ticket.
All Enom sub resellers should also use our helpdesk for Enom
Template customization and custom code issues are not handled by
our helpdesk system unless one of our staff members has instructed
you to use the helpdesk.
The support forum
is to be used for all template customization questions/problems
and custom code.
If you have been through the manual and forum and are still in need
of assistance, then please open a helpdesk ticket.
- Reseller Info/Signup
Once you have purchased your AWBS Hosting Edition license from awbs.com,
you will then be eligible to signup as an Authorized Reseller. (This must
be a purchased
license, leases do not qualify.)
Just click the 'Resell AWBS' button on the menu when logged in for
the signup form. You will also have to complete and return the Reseller
Details and rules will be in the signup form online and in the Agreement.
Resellers enjoy a 25% discount off retail prices for AWBS licenses.
Resellers are required to supply secure downloads and support to their customers.