Due to a site security upgrade, returning visitors may experience a sign-in issue.
If you do, simply clear your browser cache and delete cookies and this should resolve the issue.
For example, in Chrome do this:
From the "Menu" button in the upper-right corner of the Chrome window, choose "Settings" > "Privacy and security" > "Clear browsing data" > "Cookies and other site data".
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-55
Q. I created an account and received a message that my account is pending, what should I do?
A. Usually, our fraud detection system is quite accurate. If your account is pending, something in your information given while creating the account triggered the fraud detection system.
If you entered someone else's information for a reason or know of any reason why your account information may not appear to be accurate, contact us via our contact form and give all information you can regarding why your info may not appear accurate.
Our staff will evaluate the information and decide whether to activate the account.
Article number: kb-55